Refund Policy

We take great pride in creating unique and exclusive pieces of products, and we want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to review our Shipping Policy to understand how we handle the shipping of our exclusive handmade products.

Processing Time

All orders are processed within 1-3 business days, excluding weekends and holidays. We strive to ship your order as promptly as possible while maintaining the quality standards of our handmade products.

Shipping Rates and Delivery Times

• We offer complimentary shipping on all items.

• We offer several shipping options, including standard and expedited shipping.

Standard delivery time to: the USA and EU is 10-14 business days Worldwide is 10-14 business daysExpress delivery time to: the USA and EU is 7-10 business days Worldwide is 7-10 business days

• Please note that delivery times are estimates and may vary depending on factors such as location, weather conditions, and shipping carrier delays.

Packaging

To ensure the safe arrival of your exclusive handmade products, we use secure and eco-friendly packaging materials. Each piece is carefully wrapped and cushioned to protect it from damage during transit. We are committed to minimizing our environmental impact and encourage recycling of our packaging materials.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow 24-48 hours for the tracking information to be updated.

Shipping Delays

While we strive to meet the estimated delivery times, please understand that unforeseen circumstances may cause delays. Faryal Ahmad Art is not responsible for shipping delays caused by the shipping carrier or other factors beyond our control.

Damaged or Lost Items

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at faryalahmadart@gmail.com. We will work with you to resolve the issue promptly. Please provide detailed information and, if possible, include photographs of the damaged items and packaging.

Returns and Exchanges

Explore our detailed Returns and Exchanges Policy for comprehensive guidance on initiating returns or exchanges, addressing various scenarios to ensure a seamless experience.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our team at faryalahmadart@gmail.com.

Faryal Ahmad Art appreciates your business and values your satisfaction. We hope that our Shipping Policy provides clarity on our shipping processes.